Question 1

What is Part Sync?

Accepted Answer

Part Sync is a revolutionary B2B marketplace that connects automotive parts buyers and suppliers. Our platform streamlines the parts sourcing process, making it faster, more efficient, and cost-effective for businesses in the automotive industry.

Question 2

How does Part Sync work?

Accepted Answer

Part Sync works by allowing buyers to post parts requests and suppliers to respond with quotes. The platform handles the entire transaction process from quote to delivery.

Question 3

Do you have a mobile app?

Accepted Answer

Yes! As a buyer you can download the Part Sync app on both iOS and Android devices.

The mobile app allows you to make and manage part request and place auto parts orders, fast and efficiently.

Question 4

Can Part Sync integrate with my existing systems?

Accepted Answer

In the near future yes. System integration will launch in follow up versions of the platform. Our team will be ready to help you connect with popular automotive management systems as soon as it's available.

Question 5

How do quote requests work on Part Sync?

Accepted Answer

Submit your car parts quote request online through Part Sync. Our network of verified auto parts suppliers respond with pricing. A quote only counts / is used once a supplier has responded with a price. You can compare car parts prices, check auto parts availability and review delivery times for car parts before making your choice. This helps you save money, reduce admin and source the right car parts fasters.

Question 6

What happens if I exceed my plan's monthly quote limit?

Accepted Answer

If you go over your monthly quote allowance, you'll be charged an excess quote fee. The fee is £1.20, 95p, or 90p per extra quote, depending on your membership plan.

Question 7

Can I change my plan at any time?

Accepted Answer

Yes. You can upgrade or downgrade your membership plan at any time through your account settings. Plan changes take effect at the start of your next billing cycle. If you choose to upgrade mid-cycle, you'll only pay the prorated difference for your car parts quote plan.

Question 8

Is there a long-term contract?

Accepted Answer

No. All Part Sync membership plans run on a monthly rolling agreement with no long-term commitments. You have the flexibility to cancel your plan, keeping you in control of your car parts quote requests, membership costs and supplier access.

Question 9

How quickly do suppliers respond to quotes?

Accepted Answer

Suppliers often respond instantly with car parts pricing through Part Sync. In many cases, you'll receive a price within seconds of submitting your quote request. Response times may vary depending on supplier availability, but most buyers see fast quotes for auto parts that help them compare prices and buy car parts fast.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards for both orders and monthly subscriptions. All payments are processed securely through our encrypted payment system.

Question 11

What kind of support do you offer?

Accepted Answer

We provide comprehensive support including online documentation, video tutorials, email support, and phone support during business hours. Our dedicated customer success team is here to help you get the most out of Part Sync.

Question 12

How do I search for specific parts?

Accepted Answer

When placing a new quote as a buyer you can search for specific parts by REG, VIN, part number or consumables. There is also an option to select whether part condition needs to be new and used.

Question 13

Can I track my orders?

Accepted Answer

Yes, all orders placed through Part Sync come with real-time tracking. You'll receive updates via notifications or emails and you can see this from your order information page.

Question 14

How do I receive payments as a supplier?

Accepted Answer

Payments are processed automatically through our secure system and are paid out daily, minus our platform fee. Fast, reliable payouts mean better cash flow for your business.

Question 15

When do I receive payment for my sales?

Accepted Answer

Payments are processed daily and settled to your account within 2-3 business days. You'll receive instant notification when a buyer accepts your quote and payment is initiated.

Question 16

Are there any additional fees besides the selling fee?

Accepted Answer

No hidden fees! Our selling fee includes all card processing fees. You only pay the monthly subscription and the selling fee on completed sales.

Question 17

Can I sell both new and used parts?

Accepted Answer

Yes! You can choose to specialise in new parts only, used parts only, or get the Complete Package to handle both. Each has different selling fees reflecting the different market dynamics.

Question 18

How do I respond to quote requests?

Accepted Answer

You'll receive email notifications when a buyer requests a quote for parts you supply. Simply log into your dashboard, review the request, and submit your pricing. Response times are tracked to help maintain service standards.

Question 19

What if a buyer doesn't pay?

Accepted Answer

Buyers are pre-verified and payments are processed through our secure system. Part Sync handles all payment collection and processing, so you're protected from non-payment.

Question 20

Can I set my own prices?

Accepted Answer

Absolutely! You have complete control over your pricing. You can adjust prices based on part condition, availability, and market demand to stay competitive while maintaining your margins.

Repairers

Car Dealers

Fleet Managers

Local Suppliers

National Suppliers

Dismantlers

OEM Suppliers

Frequently asked questions

Getting Started

Features & Platform

Pricing